فرصة عمل متوفرة الآن في شركة Sandoog في محافظة بغداد
Client relations / Customer Service Supervisor
بامكانك التعرف عاى الشروط والمؤهلات المطلوبة من خلال الرابط التالي :
https://lnkd.in/gB-QqMQ
Experience is a must for this role* Please read - Salary: 800,000IQD Per Month:
In this exciting role you will be a key part in Sandoog's growth - One of the most pioneering tech start-ups in Iraq!
The ideal candidate will support the founders in managing the relationships with existing and new clients - from solving daily issues to introducing new processes to improve working standards. if you are a passionate and driven professional and you'd like to be part of a start-up that is creating positive change in iraq then please read the job details below.
Job Description:
Requirements:
Essential Skills:
Benefits:
Client relations / Customer Service Supervisor
بامكانك التعرف عاى الشروط والمؤهلات المطلوبة من خلال الرابط التالي :
https://lnkd.in/gB-QqMQ
Experience is a must for this role* Please read - Salary: 800,000IQD Per Month:
In this exciting role you will be a key part in Sandoog's growth - One of the most pioneering tech start-ups in Iraq!
The ideal candidate will support the founders in managing the relationships with existing and new clients - from solving daily issues to introducing new processes to improve working standards. if you are a passionate and driven professional and you'd like to be part of a start-up that is creating positive change in iraq then please read the job details below.
Job Description:
- Must currently live in Baghdad.
- Must have client relations / customer service experience - preferebly in the
- Must have supervisory & team-leading experience
- Become an expert in our Product, Platform and Operations
- Collaborate across teams to better focus client-facing efforts, taking the initiative to identify issues and find solutions for client's and the team
- Understanding client needs and offering solutions and support
- Engaging in face-to-face meetings with the clients and presenting the solutions Sandoog has to offer.
- Retaining and overseeing all client's needs and issues with the team
- Presenting and delivering solutions to clients
- Tracking weekly, monthly, and quarterly team performance and KPI, and generating reports on a weekly basis.
Requirements:
- 2+ years experience in an Account Management or a client-facing role
- Hustler mentality, hungry to learn and exceed client expectations in a demanding environment
- Solutions-oriented, always look for innovative ways to make things work rather than reasons why something won’t work
- Experience of managing projects involving multiple stakeholders from different teams
- Analytical mindset - you should be confident with numbers and using data to inform decisions.
- Consultative approach, with a natural desire to understand your client’s needs and work to find a solution that fits them best.
- You want to be a master in your industry and know the product and your clients from top to bottom.
- Experience in a high growth start-up is a plus
Essential Skills:
- Excellent verbal and written communication skills; the ability to cold call, connect and interact with potential clients
- Persuasive and goal-oriented
- Possesses an energetic, outgoing, and friendly demeanor
- Eager to expand company with new clients, and territories
- Self-motivated and self-directed
- Able to multitask, prioritize, and manage time efficiently
- In-depth understanding of company services and its position in the industry
- Previous experience in a delivery/logistics preferred
- Ability to work as an active member of a team is a must.
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) experience preferred
- English/Arabic language skills required - Kurdish is a bonus.
Benefits:
- competitive salary
- A high paced environment in a leading start-up
- The opportunity to be part of building a great start-up and working the greatest talents in the region.
- Exponential growth based on performance.